Refund and Return Policy

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At MyBrand, we aim to build strong and lasting business relationships. For this reason, we ask you to carefully read this section dedicated to our return and refund policy, which applies to every purchase made with us.

Refund and Return Policy

This Refund and Return Policy supplements the MyBrand General Terms and Conditions of Sale. In the event of any conflict, the General Terms and Conditions of Sale shall prevail.

B2B Sales Only

MyBrand operates exclusively in the Business-to-Business (B2B) sector.

Purchases are reserved for businesses, professionals and other parties acting within the scope of their business or professional activities and holding a valid VAT number.

Therefore, the right of withdrawal provided for purchases made by consumers does not apply.

Customized Products

MyBrand products may be customized according to the choices and/or specifications provided or approved by the Customer.

For this reason, customized products cannot be returned due to a change of mind, purchasing error, or for reasons not attributable to defects or non-conformities for which C.O.D. GROUP S.r.l. is responsible.

Before the production of customized labels, the final artwork is submitted to the Customer for approval. By approving the proof, the Customer declares that they have verified all customized elements contained in the artwork, including names, texts, logos, references, spelling and the layout of the elements.

Any normal and minor color differences between the artwork displayed on digital devices and the final printed result, due to the characteristics of the materials, printing processes and differences in color representation, shall not in themselves constitute a defect or non-conformity.

Inspection of Goods Upon Delivery

Upon delivery, the Customer is required to verify the number of packages and the external condition of the packaging.

In order to protect the Customer and ensure the proper handling of any transport damage or irregularities, the Customer is requested to always accept the goods subject to inspection, even if the packaging shows no immediately visible damage.

In the event of damaged, opened, crushed, wet or tampered packaging, or other visible irregularities, the reservation must be specific and, where possible, indicate the nature of the problem identified.

Failure to note a reservation, particularly in the presence of clearly visible external damage, may prevent or limit the possibility of subsequently making a claim against the carrier for the related transport damage.

This does not exclude the possibility of reporting any defects, faults or non-conformities that could not be identified through a normal external inspection at the time of delivery.

Damaged, Defective or Non-Conforming Products

Any damage, defects or non-conformities must be promptly reported to C.O.D. GROUP S.r.l. at info@my-brand.it, providing all information necessary to assess the case.

The report must include, where applicable:

  • order or invoice number;

  • identification of the products concerned;

  • description of the problem identified;

  • photographs of the product, packaging and labels;

  • any documentation relating to the delivery;

  • any other information useful for assessing the claim;

The Customer is required to retain the products concerned, the packaging and the related documentation until the assessment has been completed or until otherwise instructed by C.O.D. GROUP S.r.l.

C.O.D. GROUP S.r.l. will assess the report and may request additional information or, where necessary, the return of the products concerned.

If the problem is found to be attributable to C.O.D. GROUP S.r.l., the appropriate remedy will be agreed with the Customer based on the nature and extent of the non-conformity.

Return of Goods

The return of products must be agreed in advance with C.O.D. GROUP S.r.l.

The Customer must therefore not return any goods without first receiving the relevant instructions.

If a return is requested, the products must be properly packaged and shipped in accordance with the instructions provided by C.O.D. GROUP S.r.l.

If the return is due to a defect or non-conformity attributable to C.O.D. GROUP S.r.l., the return procedure and the related costs will be agreed with the Customer.

If, on the other hand, the return is due to circumstances attributable to the Customer and is exceptionally accepted by C.O.D. GROUP S.r.l., the related costs shall be borne by the Customer.

Order Cancellation

A cancellation request may only be considered before the production of the labels or any other non-recoverable customized processing has begun.

Any acceptance of the cancellation and the refundable amount will be determined taking into account the progress of the order, the activities already carried out, the services already provided and the costs already incurred.

Once the printing of the labels or any other customized processing specifically intended for the Customer has begun, the order may not be cancelled, unless otherwise agreed in writing with C.O.D. GROUP S.r.l.

Contact

For reports concerning damaged, defective or non-conforming products and for requests regarding returns and orders, please contact:

C.O.D. GROUP S.r.l.
Via Don Tommaso Micheletto 15
37038 Castelletto di Soave (VR), Italia
P. IVA 04042930232
Tel. 045 973983
E-mail: info@my-brand.it

For any matters not expressly covered by this Refund and Return Policy, reference shall be made to the MyBrand General Terms and Conditions of Sale.